How to File a Complaint in Peru Police Station?

Table of Contents

File a Complaint in Peru Police Station

Peruvian Police Contact Information

National Police of Peru Official Website: pnp.gob.pe

Procedure to File a Complaint in Peru Police Station

Preparation

Gather all necessary information and evidence related to your complaint. This may include documents, photographs, videos, witness statements, and any other relevant materials.
Ensure you have your identification documents (such as a passport or national ID card, foreigner card).

Visit the Police Station

Locate the nearest police station. You can search online, ask locals, or contact municipal offices.
Visit the police station during working hours. Some stations may operate 24/7, but it’s advisable to go during regular business hours for administrative purposes.

Communicate Your Complaint

Upon arrival, approach the reception or the duty officer and inform them you wish to file a complaint.
Clearly and calmly explain the situation. Provide as much detail as possible, including the time, date, location, and nature of the incident. Hand over any evidence you have prepared.

Filling Out a Complaint Form

You asked to fill out a formal complaint form. If you are not fluent in Spanish, ask if there is someone who can assist you in your language.
Ensure all sections of the form are completed accurately. Double-check for any errors before submission.

Obtaining a Copy of Your Complaint

Request a copy of your complaint form and any additional documentation you have submitted. This will serve as proof that you have filed a complaint.
Note down the name, badge number, and contact details of the officer handling your case.

Follow-Up

Ask about the procedure and timeline for your complaint to be processed and investigated.
Obtain a reference number or any tracking information that will help you follow up on the status of your complaint.
Regularly check in with the police station or the assigned officer for updates.

Digital Police Report Service in Peru

The Digital Police Report is a secure and free service that allows citizens to process virtually a report for loss or theft of documents such as an invoice, sales ticket, guide, university ID, work photocheck, driver’s license, SOAT and passport.

How to report a complaint through Online?

Visit PNP website, click “Online Services” option.
Select “Digital Police Report”.
Read the legal terms and conditions of use carefully.
Provide the required personal data.
The system will validate the information with the database of the National Registry of Identification and Civil Status.
Describe how, where and when your documents were lost or stolen.
Certified copy of the Digital Police Report will be generated immediately.

Once the complaint has been filed, the service issues a Police Report Certificate, a document in PDF format digitally signed by the Peruvian National Police and has the same validity as the Police Report Certificate, processed at police stations and departments of criminal investigation (Depincri).

It should be clarified that the police report certificate does not replace the lost or stolen document to carry out procedures or to identify you. However, it does exempt the owner from the misuse that someone may make of such documents. Steps to make your report